Poor, uninformed assistance to my detriment.

I have been trying to open a contract with Vodacom as my current phone has been giving me issues.

Last week I went into the shop and discussed pricing of phones, the phone being an S23 Ultra for R830 per month for 36months, which I was happy with. Only to be turned away due to me only having a certified copy of my ID and not the original. The cashier assured me that the contracts only change monthly so I could come back before then.

I organized an ID and returned on Monday. Only to be told that she "must have smoked something, because she can't find that deal anywhere" whilst in the office I searched saw another deal online, which was not an online exclusive and said nothing about any trade ins for an S23 ultra for R799 per month for 36 months, so I showed her this, She said she couldn't find that either and that she needed to do something so I should come back on Wednesday (today) and she will let me know what is happening with the deal as I prefer to discuss the contract in person and not order online.

Today she told me that the deal for R830 expired on Sunday(after telling me that they change monthly). So I looked online for the other deal for R799 only to see that deal is also no longer available as well. The only deal I can find online is for R1138 per month. So due to her adivse, the same phone will cost me a whole R308 more per month or I can get the S23 + for R850. Should she have informed me that either of the deals would have expired I would have either returned on Saturday with an original ID or taken the online deal on Monday.

I am upset that I was not given correct information to assist me in making a timeous decision. The assistance given was uninformed and was not in my best interest.