Poor ********* service

<p>In October 2016, I received a call from a Vodacom Service Provider stating that I was due for an upgrade. They confirmed the package I was currently on, at which stage no concern was raised. The process was completed telephonically and my phone was received several weeks later. After a while I reaslised that my account per month had double in amount. On enquiry the walk-in service agent mentioned that i now have to mobile packages with Vodacom, one of which I knew nothing about. The walk-in centre agent suggested that I phone the call centre or go to Vodaworld. Remaining calm I when all the way to Vodaworld as I have no faith in the Vodacom call centre. On investigation the agent reaslised that Vodacom had upgraded my iPad data sim that was cancelled in May 2015. Requesting that the matter be resolved, logged a call with the agent (call reference 1- ********** ********** ), who confirmed that someone would contact me within seven days. Dispite numerous follow-ups, Vodacom has made no effort to contact me or try to address the issue. It is almost a month since the last call was logged and I have no idea how to address this further. I am forced to carry the bill month on month, for a contract that is not even being used, which is unacceptable. I am submitting this review in the hope for response.</p>