Poor uneconomical service

We send our phone in to fix the charging port on the 21st of January 2024 its the 11th of May 2024 and we still haven't heard anything about the phone. We are at the vodacom shop in Middelburg Mpumalanga where you have 3 people behind the tech bar of which only one person can help you, how does this make sense in any business? Two of the employees are reading adverts or are busy on their phones. Not happy at all.