Poor unblacklisting service

I went to vodashop nelspruit on 3rd of January to unblacklist a device I had blacklisted, submitted all necessary documents required and was told device will be unblacklisted within 48 hours. 48 hours later I called 111 and was told no unblacklisting documents were received from vodashop, so was asked to email them to ********** so I did but still nothing the device did not work. So I called again to check why and again I was told no unblacklist documents on the system so I had to email them to ********** so I did but 48 hours later when I called I was told still no documents were received yet the agent did confirm that she received, so I was again told to email the documents to ********** so I did and called again today only to be told that no documents for unblacklisting on the system I have reemail them ahhh again so I did to email to ********** za this is unprofessional for Vodacom to keep sending me from pillar to post.... I just want help. Please contact me