Poor, unacceptable service ..

On Wednesday last week I had called Vodacom customer service , to enquire about my router , that I recently upgraded .My network is always buffering , unable to use it , so I have to rely other service providers now , but recently my router is not working at all, I tried taking the sim card to use on my phone, it sometimes work , so the consultant assisted on the phone , he logged a query. (Dear Vodacom Customer: A service ticket with ref number *** has been logged to a support team for investigation. Feedback will be provided within 4 working days. Thank you Vodacom).Technician called on to tell me to take my device to the shop ,where I bought it , just to check if could be device that is faulty. I did state that my device connects but without service .What frustrates the hell out me , is that , when you want to do upgrade and taking up new contracts , you are a valued customer , but after that , you are just a nuisance.When I approached , Bridge City Vodacom store , torture ,inadequate service .Totally unacceptable. I was really irritated, drained . Father first consultant was screening the line , because was not in order, he rolled his he was asking who told me to bring the device to the store , and everyone was looking at me , like , I am fooI . I let it pass. Then again I was told follow another queue, but what ****ed me off , 2 customer assisted after , I had asked how is that possible ,because I was waiting over an hour, not even giving me a reason , he took off with me . He told me to wait by his desk , whe came , he did not even greet , he did not listen to me at all , he just you need to go to “Vodashop repairs , I kept on saying but you haven’t even asked what is the reason I am here , you just don’t to hear me at all. He took the device , he opened it , said your sim, I explained I don’t have it. He said it is working . I am. disappointed, disgusted , poor service by Themba , I really wish I could just close, my accounts .I always kept quiet whenever something happened , let it go .. Because I don’t have time to return to Bridge City , I want him to come fetch the device from , because he really wasted my time , I can’t be going back and forth, because Bridge City is always busy.He don’t even know my name , the way he is so unprofessional. ..I am really angry …