Poor Unacceptable NOT-Customer-NOT-Service
<p>I have been cancelling my 10g day - 10gig night owl package since September. After weeks of struggling and numerous conflicting stories it was finaly cancelled in October. HOWEVER, I have credit on my account thus requested Vodacom to deduct the premature payment amount from my credit and have the balance paid into my personal bank account. After another handful of conflicting stories I was promised I will have the money on 25 Oct (payment run). Knowing this is incorrect I foolishly decided to give them the time to return the funds, no surprise there was no payment reflecting. I've been following up since Wednesday the 26th on every weekday and yet again the feedback I get is contuously contridicting each other. Today I have spent an <span style="text-decoration: underline;"><strong>hour and a half on the phone</strong></span> with Customer "Care", they listen to my story, ask me to hold on, then transfer me to a new agent. this happened 3 times, when i finally got to Accounts, they put me through to Customer "Care" again - then the new strategy is to ask me to hold on and that irritating song starts where nobody ever answers anymore. I am absolutely speechless, I have never dealt with such poor service, this is nothing short of ridiculous. When will I receive my money????????? This is now heading towards 2 months of continuous struggle.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Received a call yesterday, the person stated you are looking in to this issue and will phone me back yesterday afternoon. NEEDLESS TO SAY THIS DID NOT HAPPEN? At what time do we add interest onto the amount you owe me? This is now heading for 2 months since I raised this issue, I fail to understand how this can take such an extensive amount of time???!!! Truly speechless and utterly dissapointed.
Received a call yesterday, the person stated you are looking in to this issue and will phone me back yesterday afternoon. NEEDLESS TO SAY THIS DID NOT HAPPEN? At what time do we add interest onto the amount you owe me? This is now heading for 2 months since I raised this issue, I fail to understand how this can take such an extensive amount of time???!!! Truly speechless and utterly dissapointed.
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that the refund will be paid into your bank account during the course of the week.
Regards,
Vodacom Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that the refund will be paid into your bank account during the course of the week.
Regards,
Vodacom Consumer Website Team
May you please confirm when this amount will reflect in my bank acoount?
May you please confirm when this amount will reflect in my bank acoount?
Please I'm again getting no response here? We're for the end of the week and there's no communication nor payments made? Please treat this as urgent!!!!
Please I'm again getting no response here? We're for the end of the week and there's no communication nor payments made? Please treat this as urgent!!!!
Another week passed and yet another EMPTY PROMISE from Vodacom. I am in disbelief here. Why do you keep on lying to me????!!!! This is the 2nd promise that I receive MY MONEY and yet again I received nothing. I have never been dealt with in such a poor and disrespectful manner. I've now triend following your complaints department, call centre and Hello Peter all with fail. If I do not urgently receive a favourable response with immediate payment I'll be forced to escelate this matter to CEO/MD level. Usually these are not channels which I persue but seems like this is the only way I am going to receive my money. I am seriously upset this side!!!!!! I NEED MY MONEY!!!!!!
Another week passed and yet another EMPTY PROMISE from Vodacom. I am in disbelief here. Why do you keep on lying to me????!!!! This is the 2nd promise that I receive MY MONEY and yet again I received nothing. I have never been dealt with in such a poor and disrespectful manner. I've now triend following your complaints department, call centre and Hello Peter all with fail. If I do not urgently receive a favourable response with immediate payment I'll be forced to escelate this matter to CEO/MD level. Usually these are not channels which I persue but seems like this is the only way I am going to receive my money. I am seriously upset this side!!!!!! I NEED MY MONEY!!!!!!
WHY HAS NOBODY CONTACTED ME????
WHY HAS NOBODY CONTACTED ME????