Poor training on new system

To whom it may concern,<br> <br> I app**** for an additional line and a Vodacom 10 tablet in your store (Clearwater Mall) around the 13th December.<br> I came to collect the tablet on the 17 December and was told the sim card will be activated within 24 hours.<br> To date, my sim card has not been activated.<br> Nor have I had a deduction for the tablet or the sim card.<br> <br> I have been to your store numerous times and have spoken to you customer care line as well as 082 495 help line, however I have been told that I need to take this query to either William ( the store manager) or Pascal as they are the only people that can do this activation due to a new system.<br> I was assured on the 10th January that William or Pascal was going to call me to give me feedback by Tuesday morning the latest.<br> By Tuesday afternoon, no one called me so I called the shop.<br> I was assured that within 24 hours my sim card would be activated.<br> Today I checked and still no activation.<br> <br> The excuse I am getting since the start of this all is because of Vodacom has new system and the sim card was incorrectly linked.<br> TRAIN YOUR STAFF!!!<br> <br>