Poor training of customer care line staff

I have been more than 1 hour on the line to customer care and still they have not been able to resolve my issue. Instead I am being bounced back and forth between departments. I canceled my contract and requested that I get migrated over to pre-paid. After the migration took place, I am unable to access the internet. The prepaid department is telling me they can't help me I need to speak to the contract department. The contract department is telling they can't help me I need to speak to cancellations department and they are again sending me back to the prepaid department. I am still on hold and have been for more than an hour now, I am going to update this review with the names every support person I am speaking to. Just to show how ill-trained they are.