POOR TO NO SERVICE AND FALSE ADVERTISING

<p>In December 2016 I moved into a house where the signal was very poor, but was informed that Vodacom installed signal boosters in all residences in the area to curb the problem. The only problem was, that the previous tenant cut the plug off and therefore I could not use the facility. Since it uses a round fitting as per the older cellphone chargers, I went to a local outlet to buy a charger - but was told to lodge a complaint with Vodacom and that only a technician can install the replacement charger. This was done in January 2017, I cannot recall the exact date, and received a response that someone will contact me soon. I have since moved out of the area, and guess what? The charger has still not been replaced, despite following this up with Vodacom three times, even taking them on, on Facebook on their complaints page.</p> <p>We also decided to get my wife a laptop on contract, and I had a look at the specs and pricing, finding a Lenovo laptop for R279pm. The specs were what we were looking for, 4Gb ram, 1Tb HDD, We received the laptop two days later, and I started with setting it up with my wife's details. On completion I decided to check the specs, lo and behold - 2Gb Ram and a 500Gb HDD. I returned the laptop the next day, and since then received various conflicting stories as to the resolution of the problem. At first we were told that everything can be expanded, 2gb additional ram will be added and we will receive a 500gb external HDD. Last week I was told the memory cannot be expanded, as it is onboard.......but that I will receive a 1Tb HDD. This does not resolve the physical memory issue.</p> <p>Last night I signed a new contract, for another laptop with the specs we wanted, sort of, as the HDD is still only 500gb, and at a higher price range. </p> <p>To say the least, this is extremely poor service from a big company such as Vodacom and they should be ashamed of themselves. Unfortunately, I can already see their response to this, and nothing will come of my complaints. What I do want to achieve, is that people look at what they get from Vodacom, or any other service provider, and not just accept that the product is as advertized. I wonder how many people have actually done deals with Vodacom and only received half the product advertized without them knowing?</p>