Poor to no service

<p>I went to vodacom to query why their fees are so high. All my accounts go off on a joint debit order monthly. I did a item search at vodashop menlyn , it was then that I saw that I was paying for an account I didn't open cell nr ********** 646 . This account was opened on 2008-07-12 and was last upgraded on 2016-04-12 . I opened a ***** enquiry at vodashop menlyn ref no S3-G072P-PQ8SR , on 2016-07-11 . I went to vodacom kollonade to follow up on the case (2016-07-27) only to find out nothing had been done . I was then told to go to the saps to give an affidavit I returned to kollonade to hand in the affidavit as well as a copy of my ID and 3 signatures. They sent it to the ***** department. I returned to the vodashop kollonade on 2016-09-06 to follow up once again . Up and to today no one from vodacom or from their ***** department has contacted me ,be via phone, e-mail or sms. And even after going to gread lengths to get this matter sorted out I am still paying for something I didn't open. THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED!! !!</p> <p> </p>