Poor Time Estimates, Poor Customer Service, etc.

<p>I sent a phone in that was overheating and decided to get another contract instead because I require a phone for business and other social obligations - especially for the holiday season as this is the time for family and friends.</p> <p> </p> <p>I was told they don't have stock, I can come Monday or Tuesday - they will have stock by then.</p> <p> </p> <p>Monday they tell me Tuesday, then Tuesday (today) they tell me Wednesday (tomorrow).</p> <p> </p> <p>This is not the first or second time that I have had to deal with poor time estimates from this branch.</p> <p> </p> <p>Other than that, they do not comminicate in any form - not email, telphonically or otherwise, despite saying that they will.</p> <p> </p> <p>There is no way to resolve this for me personally as a customer as this is an internal issue to do with poor employee training or lack of resources in the sense of time or technolog, or whatever else - I do not know.</p> <p> </p> <p>I am changing contracts as soon as possible.</p> <p> </p> <p>That is 4 cellphone contracts that I will not go to Vodacom for again.</p> <p> </p> <p>I would advise my friends and family to do the same.</p>