POOR TERRIBLE SERVICE POOR TERRIBLE SERVICE POOR TERRIBLE SERVICE POOR TERRIBLE SERVICE

I am having an endless problem with my account. I signed up for a contract as a birthday gift for my sons and request for debit order to be deducted. Instead the agents capture it as cash payment monthly. I made an payment on 22 July 2018 until now this payment is not reflecting on my account. I have send countless proof of payments through to the accounts department even walk in to the Vodacom shops no one can assist. I have spoken to supervisors who have promised to escalate the issue however until now nothing has been done.