POOR, TERRIBLE, FRUSTRATING & PAINFUL EXPERIENCE AT VODACOM SA!!!

Good Day Hellopeter,

I am experiencing a terrible experience from the so called SA's leading cellular network. I bought a cellphone + insurance policy from Vodacom in 2019, I settled the device long ago, I kept the insurance to date, been paying them timeously without any defaults, 2 weeks ago I lost my phone, I reported my claim accordingly, All my insurance premiums are up to date, I then queried my indemnity limit with Vodacom as they wanted to give me the handset that I don't want based on what was sold to me seems to have been misrepresented. My policy schedule is written the limit that was sold to me, its there in black & white. Vodacom called me and advised that the matter is escalated to retrieve the sale that was made to me. They were supposed to give me feedback this past Monday, I have been calling and sending emails to all the relevant channels however not a single person at Vodacom is reverting to me. Its been been whole week now, nothing is coming forth, I am frustrated now and I really don't know what to do because I have exhausted All the avenues of trying to contact the leading cellular network. Please help me Hellopeter!!!