Poor Telesales Experience

I have tried on several occasions to get Vodacom to structure a deal for Voice with less or no data at all. Unfortunately, I forgot the first lady who assisted me with the very first call which was on the 29th March 2019. She promised to escalate the matter as there are no contracts like the one I am looking for; when I did the follow up, she told me an email had been sent to a different business unit and they were waiting for feedback. Now I understand that there are procedures in place, what I fail to understand is that today it is the 18th April and when I called today to enquire, I was assisted by Tina who said on the system there is no records of my initial two calls. Now this then means I am starting from scratch and to compound matters, her supervisor is not at work which means that my inquiry will only be sorted on Tuesday since we are in a long weekend Now I Have been with Vodacom for as long as I remember and I am not pleased