NM
Natanya M
1 reviews | Active since Sept 2012
16 Apr 2021, 19:43
Poor telephone etiquette
Magdeline called me today to upsell me @15:21 from ***. When I explained that I have already numerous calls about the same thing she dropped the call on me,no goodbye no thank you for your time. Vodacom you are such a huge company and you can't spend some money teaching your consultants about telephone etiquette.State the reason for your call and confirm convenience to speak to me before wasting both our time!
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Replies (1)Vodacom's replyOfficial
17 Apr 2021, 09:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2021, 09:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
