ES
Erald S
1 reviews | Active since Jan 2026
19 Mar 2026, 16:23
Poor Technical Support - Apple Watch
After 5 weeks, still not being able to get a cellular service going on an Apple watch. Spend 10 hours at a Vodacom Shop, 6 hours at Apple store, no resolution.
Root cause on Vodacom side. Issue escalated to technical department, no response, no action for several weeks.
Reference of service ticket - ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Mar 2026, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2026, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ES
Erald S's updateReviewer Update
22 Mar 2026, 22:47Issue still not resolved. Same issue persist even after reaching out.
ES
Erald S's update22 Mar 2026, 22:47
Reviewer Update
Issue still not resolved. Same issue persist even after reaching out.
Vodacom's replyOfficial
23 Mar 2026, 09:56Dear Erald.,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly note that your query is currently being addressed and we'll be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly note that your query is currently being addressed and we'll be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2026, 09:56
Official
Dear Erald.,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly note that your query is currently being addressed and we'll be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Kindly note that your query is currently being addressed and we'll be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,