Poor Technical support

On Tuesday 29 June 2021 we had a power outage in Secunda.

During that period Vodacom sent out a message informing that they have fibre outages in certain parts of Secunda and their team is working on it. Well the electricity came back on and since then I have no fibre link but my neighbors all using Vodacom Fibre does have a fibre link.

So after how many calls and emails reporting this problem, I still have no fibre link and my service is still down. Everytime they will get back to me within 24 hours... This never happens!

Today is day 9 and still this problem has not been resolved. I've requested to cancel my subscription vith Vodacom Fibre because of the poor technical support I am currently experiencing.

In the 9 days since this issue there has never been one technician at my house to do fault finding.

I've also requested to be moved over to a different internet service provider as Vodacom make use of several internet providers. Yet... No reply, no Fibre link, nothing!