Poor Technical Ability from an alledged leader in the industry

<p>Poor technical service or lack of it.Almost 3years ago I went back on vodacom contract on my ********** 786 number.I entered on a u choose smart a package in the hopes that when my allocated free minutes etc.was finished I would be able to recharge & use the promotional options available as I did on my other number : ********** 439 however alas due to come technical glitch whenever I tried I got an error message : Sorry this option not available on the 78 vents prepaid plan. Strangely on the network it seemed to have me pegged on that plan yet I was on contract & my own airtime was geting depleted at a much higher contract rate of +-R 1.80 per minute. After several calls etc.to customer services ,the problem was never rectified.The helpfull consultants had tried everything they could including 're profiling my line type etc.raising technical service desks esclations etc.Yet they failed to get it right. I lived with this thinking on my next package migration the problem would be fixed but alas even after upgrading & being migrated to the u choose flexi woo package ,problem still there.My upgrade itself turned into a somewhat nightmarish expirence as store made me return the 2cd device: a 10 inche Vodacom tablet a week later as it was the wrong type,i had been given the tablet with cover included but the one on package apparently supposed to be the standard non cover one.Worst still the included modem with additonal simcard with 100 megs of data per month was not in stock & hence promised to me at a later date to which I have never been supp**** with & to which everytime I queried was told still not in stock.Hence I've not been supp**** with what was signed for as well as still got the major issue of not being able to purchase any promo options which seems to be a problem they cannot fix.My latest esclation service desk number:The SR reference is A2-1QEA-FIQSL was logged on 02/06/2016 & shockingly to date I have not received any feedback which justs confirms my misgivings that Vodacom are unable to fix this issue.I humbly demand compensation from vodacom in leiu of having me unfairly prejiduced by them been unable to resolve issue via either one of 5 options. 1. REVERT MY BILLING TO 79 CENTS AS THAT'S WHAT YOUR SYSTEM SAYS I AM ON DESPITE NEVER BEEN BILLED AT THAT RATE IN ALMOST 3 YEARS or 2.IF UNABLE TO TECHNICALLY CHANGE MY BILLING GRANT ME MORE AIRTIME WITHOUT BILLING ME EXTRA for duration of contract or 3.My promo 1GB data ends in August which you can extend till end of my contract August 2018. or 4.Reduce my current subcription by an agreeable amount in leiu of non supp**** 100 mb per month modem as well as unable to maximise my supp**** airtime value 5.Any mutually agreeable form of compensation within your operating conditions/terms.</p> <p>Please respond for once with some form of worthy feedback or resolution. </p> <p> </p> <p>Thanks</p>