Poor systems Pathetic service , ********* and thieving form people By

<p>Around October 2016 , I notice that there has been a amount of R6200. deducted by Vodacom . I followed up and I was told that there was a celphone Iphone taken under my name. I ws tols to go and open the cake for reported a fruadulent activity that has take place on my account where an unknown person by me did an upgrade contract under my name. I was requested to send all the neccessary documets for Vodacom to do the investigation.</p> <p> </p> <p>On weekly basis I would follow up , and I would be told that they have not receieved the documents , I would resend the documents over and over and they eventualyy indicated that they have receieved the documents are waiting for Foresic department to indicate on what to do as there is nothing they can do from their side.</p> <p> </p> <p>They confirmed that I am owing an mount of R11790.14 I kept following up until today 24/01/2017 when I realised that my line has beeen locked and I need to pay the outstanding amount for them to open the line and that the case was closed ans I have not sent the documents Vodacom has been requesting from me all they do is to keep sending me from one department to another with no clear direction of what is happening with this issue. </p> <p>I do not have that money as I did not take or give any one authority to take the phone. This is really affecting my credit status as Vodacom does not show any interst. Its theier sstems that are not working as they managed to give someone a phone . Please help me as I need to open the line and remove that amount under my name.</p>