TL
Tshepo L
1 reviews | Active since Nov 2017
25 Mar 2026, 10:47
Poor Support Services- Banking Update Issue
I have been struggling to change my banking details with Vodacom. I tried calling 082 135/135, but I keep getting directed to TOBi, which sends automated responses that are not aligned with my request. I also tried using the WhatsApp option, but there is no menu item related to updating banking details. This has been very frustrating, as I am unable to get assistance with something that should be straightforward.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Mar 2026, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2026, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2026, 15:38Dear Tshepo Leshilo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon 25 March 2026 at 3:29 PM we have updated the banking details to the FNB Savings account FNB. Account ending in 553.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2026, 15:38
Official
Dear Tshepo Leshilo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon 25 March 2026 at 3:29 PM we have updated the banking details to the FNB Savings account FNB. Account ending in 553.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,