Poor support service.

I got myself an Apple Watch for and it takes two visits to both the Vodacom shop at Mall of Africa and Vodaworld and the watch mobile service (at the time of writing) is still not activated or working.

The assistant at Mall of Africa (Lennon) was polite and managed to get my one number activated but told me it would take an hour to work on my watch.

The next day it still wasn’t working so I went to Vodaworld where I experienced the complete and contrasting opposite. The person attending was impatient, condescending and just ripped the phone from my hands and started doing things without my consent.

At least have the courtesy to ask if anything confidential is open on the phone. I was busy reading a sensitive security report which was still open when she literally ripped the phone out of my hands.

She even rolled her eyes when I told her that I didn’t understand what the difference between the e sim and one number for Apple was.

She then told me that the system does not reflect that a one number had been activated yet I have the sms confirmation that it had. After she worked it , I got another sms that the one number service is no longer available.

She did also open a service ticket and said I have to wait for someone else to open the one number portal.

I received the sms with the service ticket number but when you want to follow up on the link provided, the Vodacom portal remains closed. (A repeating Web server error)

This is frustrating.

I sometimes wonder what I’m still doing with this provider. One is either harassed my sales staff or marginalised by support staff.