Poor support service and communication.

Once again Vodacom drops the ball on service - I received a call which I did not get to on time and BTW - it came through via a TELKOM name MONDO TELKOM CONTRACT - on trucaller. I then proceeded to return the email which was cc'd to the call center mail add, and other parties, Jerome Pillay, Balungile Qwabe, Grazio B, Paulette D, Sayushka Haripersad ( a mail I previously received - I had rep**** to now) Would you believe no response from 5 individuals but a response from again an automated system requesting me to log my query online or else it will not be looked at!! Today I receive a call from a pleasant call center operator, telling me what I already know - the dispute is in my favor, I wanted to know on my reversal of invoice - ( it takes 3 days to migrate onto a new contract and possibly 3 weeks + to get a reversal done ( ie a credit on my account ) FYI the new invoice generated is doubled my previous subscription - Is this the SERVICE being provided. My account will be debited for basically 2 month service at one go. I requested to speak to a manager ( decision maker ) for a definitive answer and the call center operator took offence ( reality is she cannot make a decision just follow the rules set out ) I requested if there is meetings that she raise my query as it is a service and poor service support at that and the response was - no - meetings are for the supervisors - HOW ARE YOU TO KNOW THE ACTUAL PROBLEMS IF THE PEOPLE IN DIRECT LINE DON"T PROVIDE FEEDBACK. Vodacom and its direct supporting service structures need to look at their operations and communication generation. I also don't blame the initial telcon operator selling the product - they need to understand what they are selling - it is quite obvious they do not and Management needs to take the blame for that. There was no due diligence from the FIVE INDIVIDUALS in my cc'd mail - no one took responsibility in ensuring my query is solved to being closed. typical passing on the buck mentality. No respect no communication no support - Vodacom is far from setting any standards in good service. A very disappointed soon to be ex client.