Poor support from vodacom fibre.

I Have been without Vodacom Fibre for 6 consecutive days since Wednesday the 02/12/2020. On Friday 04/12/2020 I reported the problem again after a consultant mentioned that the initial outage of the 02/12/2020 has been resolved, which it had definitely not been as various houses in our street were still without fibre.

I have spoken to various consultants who can only indicated that its being attended to and cant provide any other additional information as to what problem is being experienced or an estimate timeframe on when it will be resolved.