PS
Paul S
1 reviews | Active since Apr 2012
23 Apr 2020, 14:29
Poor Support from Vodacom Fibre
Hi I have issues to connecting to different VPN client and Vodacom Fibre is blocking these connections. This was working fine till yesterday morning. I am loosing time to work on sites remotely because Tickects are either not given attention to or whenever you phone the support number *** you get to speak to someone that apologize and says that it will be escalated. I am starting to regret making the move to Vodacom Fibre
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Replies (3)
Vodacom's replyOfficial
23 Apr 2020, 15:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Apr 2020, 15:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PS
Paul S's updateReviewer Update
23 Apr 2020, 15:18I have been waiting since yesterday from 1pm. The persons name is Addurahman Sun***. Nothing has happened till now. Today I have spoken to 4 different people and once the call got shut down due to not being answered.
PS
Paul S's update23 Apr 2020, 15:18
Reviewer Update
I have been waiting since yesterday from 1pm. The persons name is Addurahman Sun***. Nothing has happened till now. Today I have spoken to 4 different people and once the call got shut down due to not being answered.
PS
Paul S's updateReviewer Update
29 Apr 2020, 17:58Good day
I had a technician at my place the whole day, from 09:00 to 16:15 to get SR*** resolved. This ticket was closed although it is still not resolved. So the right response would rather be: Sir can you please proved the SR number in question so that we can follow up..
Regards
Paul Steyn
I had a technician at my place the whole day, from 09:00 to 16:15 to get SR*** resolved. This ticket was closed although it is still not resolved. So the right response would rather be: Sir can you please proved the SR number in question so that we can follow up..
Regards
Paul Steyn
PS
Paul S's update29 Apr 2020, 17:58
Reviewer Update
Good day
I had a technician at my place the whole day, from 09:00 to 16:15 to get SR*** resolved. This ticket was closed although it is still not resolved. So the right response would rather be: Sir can you please proved the SR number in question so that we can follow up..
Regards
Paul Steyn
I had a technician at my place the whole day, from 09:00 to 16:15 to get SR*** resolved. This ticket was closed although it is still not resolved. So the right response would rather be: Sir can you please proved the SR number in question so that we can follow up..
Regards
Paul Steyn