Poor support from Vodacom

Item: Vodacom
Rating: 1
Author: Preshan C

I have experienced extremely poor service from vodacom this year. Its been virtually impossible to receive support from the cancellation department. It took me over 4 months to get a simple expired contract cancelled. They offer great contract deals but aftersales support is Pathetic

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2020, 14:05

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Aug 2020, 14:05

Official

Best regards,

Vodacom's replyOfficial

19 Aug 2020, 15:36

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call centre today and cancelation processed.
Regards Consumer Website Team

Best regards,

Vodacom's reply19 Aug 2020, 15:36

Official

Best regards,

Poor support from Vodacom

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