Poor Support.

Vodacom Fibre has poor communication and poor service.

I September 2024 I joined Vodacom Fibre (as both ISP and fibre network provider) from another ISP, on an unbelievable promotion - I saved R300pm for the same line speed.

However, when the promotion came to an end (and I understand that these things do), Vodacom did not send a courtesy email notifying me of the promotion ending. My previous ISP did that, and suggested ways forward.

So I was intent on cancelling my month-to-month service with them. As all ISPs do, they convinced me not to, with a fairly good deal, which included an upgrade to a higher speed, but it's on a 12 month contract.

And this is where my major issue starts. On the 4th of November, I agreed to the contract, and approved everything. I was promised that the new line speed will be active within 24 to 48 hours. Now, on the 13th of November, I'm still not getting the new line speed. When speaking to the first line support consultants, they can see on the "system" that it has been "activated." So somewhere it hasn't been activated.

So as requested by the support staff, I sent emails with the speed test results to ***, and while a ticket with a reference number has been issued, I have had NO FEEDBACK whatsoever. Not a courtesy call, nor email. NOTHING.

I REALLY regret leaving the previous ISP, whom had much more sophisticated online self-help systems, and support that was actually brilliant!

#BlackFriday