Poor support

With an upgrade the telemarketer gave partial information on the advantages and disadvantages of the upgraded package which resulted in my individual needs not being met. I phoned the customer services on the 30 June 2022 and no assistance to resolve the challenge has been forthcoming with well trained diversion tactics used to delay the cancellation of the upgrade and restructuring the new contract. Currently I have no access any Vodacom services. I am quite disillusioned with the service provided. Even after speaking to the aftersales agent, Bianca and Grimilda my query is still unresolved. There after I had to speak to Andiswa at the sales department for further assistance, with no success and were informed the team leader is unavailable for additional support and assistance due to competing priorities. Although all the mentioned agents tried their best to resolve the challenge I am still left without any way forward.

My reference number is: ***