Poor support and unprofessional

Vodacom customer care line sounds like they are having a party at 7:00 am and in the background having loud personal conversations. The agent talking to me trying to convince me that the other agents are also attending to clients. There is no way. Secondly it’s my third day without internet connection it went off Thursday, I called on Friday did everything the agent said, it still didn’t work when we ended the call. On Saturday morning I called again and the ticket was created for the back office that don’t work weekends so somewhere ( within 4 working days ) they will revert. So there is no watching tv or listening to music this weekend just silence but I’m paying monthly.