Poor Support

Good Day Vodacom,

I have been trying to reach you for the past 2 days, You online chat bots stops working, I asked to receive a call back which hasn't happened either and finally my phone call keeps dropping every time I try call the call center.

The purpose of this review is to request assistance:

Earlier this month, I canceled my contracts with your legal department and we agreed on a remaining amount of R3000 to be paid monthly at a rate of R1000. The conclusion was that you would send me a invoice with the banking details and reference number I must use to make the payments.

To date, I have not received this mail and the payment is due now but I am unable to effect payment without the account number and reference number to be used.

Can you please provide me with these details so I can honor my payment arrangement with you.