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Dewald S

1 reviews | Active since Dec 2022

01 Dec 2022, 15:38

Poor support

I wanted to take up one of the Black Friday data deals Vodacom had on offer. At this point, I must state I am an existing Vodacom data client and have been for several years. To my surprise, I was declined and referred to a credit bureau company called Experian SA. I have attempted to make contact with this company for 3 days now with no success. I registered on their website and my results showed no issues. In fact, a GOOD record is recorded. Attempted to acquire the deal with Vodacom again and again I was referred to Experian. VODACOM you are using a useless company to support you... Surely after I have provided evidence from their website you would have a senior enough employee mandated to investigate and help YOUR client or are you to be relegated by me to substandard too?

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2022, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
DS
Dewald S's update09 Dec 2022, 09:24
Reviewer Update
And the saga continues. Vodacom is excelling in demonstrating how small consumers are irrelevant to them. I have NOT received a phone call or any attempt by Vodacom to support me, their client of many years. The last reply is again referring me to Experian. All I get is placating replies of thank you for bringing this to our attention, private reply etc. At least Experian who is your service provider has dug themselves out of the poor service hole they were in and has now on two occasions called me and confirmed the issue is NOT on their reporting and my credit record is of good standing.

When will Vodacom make a concerted effort to support their client??
DS
Dewald S's update22 Dec 2022, 12:01
Reviewer Update
Well here I am 20 days later and still no Vodacom support. After being a loyal Vodacom customer for 10 plus years I am calling it a day. I will run out my data contract and become an MTN client and a VODACOM detractor.

By the by , Vodacom says I can't qualify for a Black Friday deal because of an unknown Experian issue but I could just two days ago finance to buy a Car through MFC.I will send Vodacom the picture if they want Done with **** service from Vodacom.