Poor substandard non existent service

I am paying my internet account of R899 over to Vodacom every month, and haven't had internet for 3 months. I am calling Vodacom every single day, and they all promise me they will help me to sort it out, but up until this moment I have not been helped. This is the worst service I have ever received and when I try to cancel my service, I get told I am going to be charged penalties, and yo please give them a chance to first sort out the issue.

I was told the router needs to be replaced, and for 3 months it had not happened. I am being told a technician will be sent out to the premises, which never happens. I am getting promised they will call me back with feedback, which never happens. They keep closing the calls that are getting logged, without a resolution.

I want to cancel, and cannot even do that so the new service provider can come to complete their installation. So I am stuck WITHOUT internet and without any help.

I work from home and use on average 3.5 gigs data a day. It's getting out of hand and Vodacom is absolutely USELESS and ***********!!!!

I feel so defeated, so I think it's time to take this matter further! 😡