poor staff training baywest

The vodacom store in Baywest service levels are shocking . We went in for an e-sim on saturday 18th they were offline the entire day and we were told to come back . The next day when we went back we were told only the contact centre can provide and e-sim . We literally advised the consultant that even vodacom site says it has to be done in store nobody seemed to understand this and we were told this is a relatively new concept and they were unsure. three days later and another trip to the store and still no e-sim. vodacom please provide the correct training to your staff before new product launches as this level of incompetence is shocking. And no we cannot use a normal sim as the phone was bought in America and the new iphone there has not sim slot.