NP
Neville P
1 reviews | Active since Mar 2009
20 Jun 2024, 19:49
Poor speeds on Home Internet LTE during peak times
Vodacom home internet speeds are super slow during peak times. Off peak I get 60mbps+, but during peak times when it matters most, it averages around 5mbps. Clearly the towers are congested. This makes the product pretty useless, because it's during peak time when I want to stream, which I can't due to the poor speeds. Very disappointing.
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Vodacom's replyOfficial
21 Jun 2024, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2024, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team