Poor speed
I am a new customer to vodacom fiber. Received great responce with great support BUT.....my contract is for 20mbs and I have had only 1mbs. The support staff answer the calls quickly and they tell you they will phone back but end up a skeleton next to the phone waiting.
Great supporter of Vodacom but I need more speed. After strugling for 3 weeks now. It's time someone helps.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
13 Jul 2018, 00:30Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2018, 00:30
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2018, 08:19Dear Gideon
Please be advised your enquiry has been forwarded to our Fibre team for urgent assistance.
Once full investigation has been completed will feedback be provided to you.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2018, 08:19
Official
Dear Gideon
Please be advised your enquiry has been forwarded to our Fibre team for urgent assistance.
Once full investigation has been completed will feedback be provided to you.
Regards,
Vodacom Consumer Website Team
Best regards,