TS
Thandiwe S
1 reviews | Active since Jul 2020
14 Sept 2021, 18:05
Poor solutioning
I have been trying to cancel a contract for more than two months now and in those two months am still billed for the line which should have been prepaid by now. Am taken from pillar to post and no one is doing their job or take accountability. I have called numerous times even have them on record but nothing has been done uptodate. Today I was at one of your stores but also there I was referred to talking to them over the phone? They can’t even give me a turn around time for this to be resolved. You are so poor at solutioning the client but very quick to deduct our money. I want this resolved by end of business tomorrow. They don’t even allow you to talk to the escalation managers or line managers to think I have been with you from 2016 n no single missed payment am ready to walk
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Replies (3)
Vodacom's replyOfficial
15 Sept 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2021, 10:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the contract was cancelled and necessary credits processed. Please refer to your new statement for October 2021. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the contract was cancelled and necessary credits processed. Please refer to your new statement for October 2021. Regards Consumer Website Team
Best regards,
TS
Thandiwe S's updateReviewer Update
17 Sept 2021, 06:37That you for you prompt response but am still not satisfied as I can not be assisted in getting the updated or adjusted invoice for the month of September as my debit order will run on the 22nd of this month. All am getting is being told the amount that will be billed. Is it so hard for a finance department to re print an updated invoice. Once again am the one who is always calling, no one takes time out of their busy schedule to contact me as promised, I was told either Fatima or Mxolisi willl give me a call up to date no communication from them. Moreover the lady I spoke to yesterday refers me to the store to get an updated invoice as the one she send keeps showing what am queuing. At whose expense is it that I go the store? I was at the store on Tuesday Vodacom sunny park and referred to the phone which I could have done In the comfort for of my own home.all I ask is the invoice for this month updated and send to my email of that 68.30 she was referring to is that too much to ask? Do I have to drive to the store for that? Someone must just do their job period.
TS
Thandiwe S's update17 Sept 2021, 06:37
Reviewer Update
That you for you prompt response but am still not satisfied as I can not be assisted in getting the updated or adjusted invoice for the month of September as my debit order will run on the 22nd of this month. All am getting is being told the amount that will be billed. Is it so hard for a finance department to re print an updated invoice. Once again am the one who is always calling, no one takes time out of their busy schedule to contact me as promised, I was told either Fatima or Mxolisi willl give me a call up to date no communication from them. Moreover the lady I spoke to yesterday refers me to the store to get an updated invoice as the one she send keeps showing what am queuing. At whose expense is it that I go the store? I was at the store on Tuesday Vodacom sunny park and referred to the phone which I could have done In the comfort for of my own home.all I ask is the invoice for this month updated and send to my email of that 68.30 she was referring to is that too much to ask? Do I have to drive to the store for that? Someone must just do their job period.