Poor signal vodacom

I have send many e-mails to have them test the signal at our house but just get they are busy with it. Could you assist please.

Hi I still have not got any feedback on this issue.

From: ********** ********** Sent: 16 February 2018 11:58 AM To: Gertenbach, Dirk Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~W4U5

Dear Dirk We acknowledge receipt of your email. Please be advised your query is still in progress and being attended to once the matter has been resolved you will be notified of the resolution. Kindly note a network query can normally take a bit longer than expected to get resolved due to the nature of the investigation that needs to be completed in order for our network team to best assist in resolving. We do apologise for the delay and inconvenience you may be experiencing. Have a good day further.

Regards, Tanya Phillips

Customer Care eService Team

On 2018/02/16 06:37 AM, Dirk Gertenbach , wrote: Morning I am just following up have you got any news about this issue. If you send somebody out remember they must check the signal at the house not just by the gate. From: ********** ********** Sent: 05 February 2018 12:06 PM To: Gertenbach, Dirk Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~W4U5 Dear Mr Gertenbach Thank you for your email communication. Please note I have logged a service request to our networks department regarding the signal dispute. Your reference number is 1- ********** ********** and feedback will be given to you within 7-14 working days.

Kind Regards, Raquel Dionene Boyd

Customer Care eService Team

On 2018/02/05 11:21 AM, Dirk Gertenbach , wrote: you can contact me on ********** The number is: ********** 695, ********** 734, ********** 533 The signal is very poor in and around house sometimes 1 bar or nothing. all the time Samsung j7 on google map (Idanira kennels) ********** ********** Sent: 05 February 2018 10:28 AM To: Gertenbach, Dirk Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~W4U5 Dear Dirk Thank you for your email. I have tried to contact you on ********** 695 but the phone rang with no answer. Please provide us with the following information in order for us to assist you as speedily as possible in resolving the issue: Cellphone number experiencing the problem. A detailed description of the problem, including the exact error message/s that was displayed. The date and time/duration The make and model of the device/handset The location - exact street address, closest street corner, suburb and region, GPS co-ordinates. Alternative number to contact you on. If other Vodacom users in the same household have similar experiences, please provide their cell phone numbers if available.

Regards, Bulelani Skulu

Customer Care eService Team

On 2018/02/05 09:53 AM, Dirk Gertenbach , wrote: ID Number 611 ********** 08 9 30th of month FNB Cheque ********** ********** Sent: 05 February 2018 08:43 AM To: Gertenbach, Dirk Subject: Vodacom Customer Care Reply - Authentication Response

Thank you for your email. Your reference number is: 003S~SCR4 Please note: This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.

Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.

Please reply to this email with these three bits of personal information: 1.ID number or Company Registration Number for corporate accounts 2.Debit order date 3.Bank name and account type Want to help yourself and skip the call-centre queue? Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: • •Support information for your device •Easy to understand FAQ's relevant to your query or service •Instructional video content Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you, Vodacom Customer Care

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----- Original Message ----- From:Gertenbach, Dirk ********** ********** Sent: Monday 05 February 2018 6:41:59 AM Subject: RE: Your online profile is activated Morning I would like to know how I can get a signal strengthened at my home. We have a few numbers of Vodacom but the signal is very poor. in and around the house. From: Vodacom ********** Sent: 05 February 2018 08:23 AM To: Gertenbach, Dirk Subject: Your online profile is activated