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Benedict M

1 reviews | Active since Dec 2017

12 Dec 2017, 19:13

Poor Signal/ Signal Failures

I have been a Vodacom customer for more than 20 years on contract. For the past 6 months I have been experiencing call failures more often, and sometimes I am unable to connect to Internet. I have since known Vodacom to be the best service provide, especially when it comes to signal quality. At some point I had received a generic message from Vodacom staying that signal issues around the kemptonpark area have been sorted. I am so frustrated with this ongoing service from Vodacom and I am really considering my options!!!!

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team