JO
Jakes O
1 reviews | Active since Oct 2019
07 Oct 2019, 17:02
Poor Signal
I have spoken to an agent as well as TOBi and cannot seem to get any assistance regarding poor network coverage.
We are staying in a wildlife estate just outside Hoedspruit Limpopo and experiencing very poor signal. We do not have any landlines and are fully dependant on our cell phones.
I run my business from home which is an absolute nightmare, since we don't have proper coverage.
We have 94 stands which all battle with reception and would appreciate any assistance
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Oct 2019, 07:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 07:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JO
Jakes O's updateReviewer Update
21 Oct 2019, 13:2610 days later, and still no communication never mind any action!
JO
Jakes O's update21 Oct 2019, 13:26
Reviewer Update
10 days later, and still no communication never mind any action!
JO
Jakes O's updateReviewer Update
09 Nov 2019, 12:02Finally got the following sms:
Dear Vodacom Customer. Your Service Request A2-FPBJ-PT9XD is now complete. We trust you had a great experience. Thank you, Vodacom.
Is this how you handle your complaints?!? Nothing is done and then you just send a sms stating everything is complete????
Dear Vodacom Customer. Your Service Request A2-FPBJ-PT9XD is now complete. We trust you had a great experience. Thank you, Vodacom.
Is this how you handle your complaints?!? Nothing is done and then you just send a sms stating everything is complete????
JO
Jakes O's update09 Nov 2019, 12:02
Reviewer Update
Finally got the following sms:
Dear Vodacom Customer. Your Service Request A2-FPBJ-PT9XD is now complete. We trust you had a great experience. Thank you, Vodacom.
Is this how you handle your complaints?!? Nothing is done and then you just send a sms stating everything is complete????
Dear Vodacom Customer. Your Service Request A2-FPBJ-PT9XD is now complete. We trust you had a great experience. Thank you, Vodacom.
Is this how you handle your complaints?!? Nothing is done and then you just send a sms stating everything is complete????