Poor signal

I dont have signal at home neither at the office. Can't do my work, neither use my phone to call from home. Logged the issue with vodacom numerous times with no result. Getting attitude from call agents. Yet I still have to pay my FULL payment every month for half the service. Being told the bizarre story that more people are now working from home and this is the reason for poor signal. This goes against my right as consumer to receive the service I pay for. What happened to the once brilliant service provider, even pathetic mtn is better now.