JO
Jakes O
1 reviews | Active since Oct 2019
14 Jan 2022, 15:08
Poor signal but even poorer support
Vodacom promised to install a tower for our area since we have very poor signal 2.5 year ago. Wanted to know what the status is and got the following reply: "We have a new tower planned to resolve the problems experienced in the area. We cannot provide a time frame for completion" We are 60 homes with the same issue and a lot of us use our phones for business. At least offer us then a signal booster or some alternative while we have to wait!
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Vodacom's replyOfficial
15 Jan 2022, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2022, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JO
Jakes O's updateReviewer Update
11 Feb 2022, 12:42Your consultant phoned me and explained that a new tower will be installed some time in future - same standard reply since 3 years ago. I asked about the installation of a signal booster and the consultant said they had a look and it won't help at all. I have now installed a signal booster out of desperation, and it works perfect. Thanks for nothing Vodacom!
JO
Jakes O's update11 Feb 2022, 12:42
Reviewer Update
Your consultant phoned me and explained that a new tower will be installed some time in future - same standard reply since 3 years ago. I asked about the installation of a signal booster and the consultant said they had a look and it won't help at all. I have now installed a signal booster out of desperation, and it works perfect. Thanks for nothing Vodacom!