GS
Gerhard S

1 reviews | Active since Sept 2009

08 Jun 2017, 10:54

Poor Signal and Service

<p>I can't recieve calls in my own home, with a booster installed. Coverage map shows full LTE siggnal. Have to use my landline to call 082111 at my own cost an listen to automated voice message systems for 12 minutes. <br />They then give me a refference number and ask me to give them 48 hours.<br />After 4 days I pohne them back, they have closed the call because they can't get hold of me. I don't have signal..... I then give them landline numbers, new refference number.<br />What do they do, phone me at home on an weekday????<br />Shocking service, will ber moving to another service provider as soon as possible.</p>

0
Replies (4)
Vodacom
Vodacom's reply08 Jun 2017, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 12:42
Official

Dear Gerhard

Kindly be advised that your query has been sent to our Network team to prioritise and for urgent assistance.

Regards,

RJ

GS
Gerhard S's update10 Jun 2017, 10:06
Reviewer Update

It is all good and well you state on a public forum that:

the network team will prioritise, but as yet 2 days later, nothing has happened.

Again, poor service as usual.

GS
Gerhard S's update19 Jul 2017, 09:47
Reviewer Update

And guess what, still no reply or resolve to my issue with no signal. But the debit orders keep going off.

Well done Vodacom, you are truly useless