JS
Jeandre S
1 reviews | Active since Jul 2020
16 Nov 2025, 11:42
Poor signal and response
SR ***. Logged a call due to slow data and bad cell reception on my LTE router and cell. Technician came and visited my house. I showed him the problems and signal issue. His response to my lte was "gthat more than enough to get things done". LtE running at 20mbps and sometimes dropping to 2mbps.
Then he suggested 5G. I purchased a new 5G router from Vodacom in cash and guess what... Poor speeds with bad reception.
This has been an issue for a month and Vodacom tries to make me loom like an idiot by complaining.
I have a bad recetion issue. Period. Get this looked at or my contracts endibg next yeaf June will be moved to a new provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2025, 07:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2025, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jeandre S's updateReviewer Update
24 Nov 2025, 21:33Zero reply of any sorts. Submitted proof that my signal is beyond poor from a brand new router. Should approach a lawyer next cause this cannot be inline with consumer protection?
JS
Jeandre S's update24 Nov 2025, 21:33
Reviewer Update
Zero reply of any sorts. Submitted proof that my signal is beyond poor from a brand new router. Should approach a lawyer next cause this cannot be inline with consumer protection?
JS
Jeandre S's updateReviewer Update
06 Dec 2025, 10:5203 Dec 2025 at 09:23So I got a call yesterday stating that the radio planner went out and "optimized". Nothing has changed, signal is poor on both my cell phone and 5G router. The same it was...
I have thus cancelled 2 migration requests (Order *** and Order ***) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.
My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider.
*** Vodacom closed the call but now I almost have no signal. My router has been witout signal 4 times yesterday. The radio planner did not optimise, its worse
I have thus cancelled 2 migration requests (Order *** and Order ***) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.
My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider.
*** Vodacom closed the call but now I almost have no signal. My router has been witout signal 4 times yesterday. The radio planner did not optimise, its worse
JS
Jeandre S's update06 Dec 2025, 10:52
Reviewer Update
03 Dec 2025 at 09:23So I got a call yesterday stating that the radio planner went out and "optimized". Nothing has changed, signal is poor on both my cell phone and 5G router. The same it was...
I have thus cancelled 2 migration requests (Order *** and Order ***) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.
My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider.
*** Vodacom closed the call but now I almost have no signal. My router has been witout signal 4 times yesterday. The radio planner did not optimise, its worse
I have thus cancelled 2 migration requests (Order *** and Order ***) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.
My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider.
*** Vodacom closed the call but now I almost have no signal. My router has been witout signal 4 times yesterday. The radio planner did not optimise, its worse