Poor Signal and bad service
<p>Good day</p> <p> </p> <p>I logged a call for no Signal in my area in june this year. I was phoned and sms'ed by Vodacom a new tower has been erected and it will improve. After numerous calls I found out in September site plans has been submitted for a new Tower.... meaning I have been **** to for months. </p> <p> </p> <p>I asked for a booster to be installed in my house where the service centre person told me NO you can wait for the new tower.</p> <p> </p> <p>Come on Vodacom I am your Customer you the company I support your Staff are rude and if you ask to much questions just slam a phone down in my ears. Your managers promise to call back and they don't. Your.technical staff can't give honest information or even assist with a short term sollution.</p> <p> </p> <p>So vodacom after thinking about the above mentioned for the past six months I have actually paid for service I did not recieve! So my aollutiob is I have steeped to a level of desperation and placed a hold on your debit order untill such stage where you realise I am a paying customer and provide me with the service I pay you to provide me with.</p> <p>I am in the process of contacting the ombidsman to take further action as well.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
