1 reviews | Active since Nov 2016

23 Nov 2016, 21:43

Poor Signal and bad service

<p>Good day</p> <p> </p> <p>I logged a call for no Signal in my area in june this year. I was phoned and sms'ed by Vodacom a new tower has been erected and it will improve. After numerous calls I found out in September site plans has been submitted for a new Tower.... meaning I have been **** to for months. </p> <p> </p> <p>I asked for a booster to be installed in my house where the service centre person told me NO you can wait for the new tower.</p> <p> </p> <p>Come on Vodacom I am your Customer you the company I support your Staff are rude and if you ask to much questions just slam a phone down in my ears. Your managers promise to call back and they don't. Your.technical staff can't give honest information or even assist with a short term sollution.</p> <p> </p> <p>So vodacom after thinking about the above mentioned for the past six months I have actually paid for service I did not recieve! So my aollutiob is I have steeped to a level of desperation and placed a hold on your debit order untill such stage where you realise I am a paying customer and provide me with the service I pay you to provide me with.</p> <p>I am in the process of contacting the ombidsman to take further action as well.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team