KP
Koos P

1 reviews | Active since Nov 2017

07 Nov 2017, 15:06

Poor signal a nightmare

The reception in the area I am are exceptionaly poor. We are suppose to heve 3g but you are lucky to have any. Since October this year I have tried to get Vodacom to attend to my problem. All I can show is seven ref numbers and a number ********** 458 who never answers the phone.

Our problem is that we do not have any signal or poor. That is how it goes. I have provided my gps co ordinates, phone numbers and everything requested but vodacom does nothing. I think poor service is to good a word for this company. They are definatetly feeling nothing for clients.

I think im also going to get the "we noticed your unhappy and someone will call you" message just so that everyone on this page wil feel better.

0
Replies (1)
Vodacom
Vodacom's reply07 Nov 2017, 15:07
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team