CJ
Cas J

1 reviews | Active since Mar 2017

23 Mar 2017, 16:49

Poor Signal

<p>On 24 January lightning struck my signal booster installed by Vodacom. I immediately called Vodacom customer care (111). As we stay on a farm with poor reception it is dangerous. My elderly parents stays here as well. After many complains on Twitter and Facebook eventually someone called my on 21 February saying they attend to the problem. Since then no word at all. Try to phone that number a few times and leave messages. Nothing.</p> <p>Having 5 contracts with vodacom and we have to run outside everytime to make and receive a call. This is unacceptable. Don't know where else to look for any service as I have done more than my part. The ref nr I got on 24 January 1- ********** 776592.</p> <p>Let's see if this can get any reaction.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2017, 17:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,