HVDM
HENRY VAN DER MERWE

1 reviews | Active since Mar 2012

05 Feb 2018, 15:42

POOR SIGNAL

I am a client with Vodacom for 20 years now, of which i have contracts for the last 15 years. I think that i have been a loyal client to Vodacom for all these years, and what do you think you get for your loyalty, NOTHING, accept poor / no signal reception, missing airtime, cut calls, etc,etc..

I would think that a company like Vodacom that pride's themselfs as being the leader in the market when it comes to service delivery, as Vodacom proudly advertise all over, well i can honestly say "YOU ARE OVERSELLING YOURSELF"!! I stay 15 km outside of Bronkhorstspruit in Groblersdal direction and do you know what?, there you only get reception if you are lucky. Due to my current provider (VODACOM) with whom i have a few contracts with, not satisfying my cellular needs, i went and bought myself a MTN sim card, and do you want to know, I GET FULL SIGNAL WITH MTN AND NO SIGNAL WITH VODACOM and you advertise that there is Vodacom signal in the most rural parts of South Africa. I cant wait for all of my contracts to end with Vodacom so that i can move over to MTN.

Regards Henry

0
Replies (3)
Vodacom
Vodacom's reply05 Feb 2018, 16:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Feb 2018, 10:21
Official

Good Day

Kindly note that feedback has been requested from our Network Team. Once again, please accept our sincerest apologies for the inconvenience caused.

Regards

Dc

Best regards,

HVDM
HENRY VAN DER MERWE's update06 Feb 2018, 11:05
Reviewer Update
Thank you for your reply, and hopefully i will get an answer what you are willing or not willing to do as to rectify your signal problem.