Poor signal

This is an daily problem for me. I use my phone quite allot on the web. the problem is that i am constantly on edge signal. this is an 4G covered aria and now if i need to do something on the web i firstly have to go into my airplane mode to force the search for 4G, a few minutes later I'm back on edge. the 4G is available but then it switches back to edge, and that is how it is all over town. it is unacceptable that i am paying for an service i am not receiving. I have purposely selected to use this network because i am expecting good service for the money paid, even if this is the more expensive option. I don't need an apology or an notice that this problem was escalated, i need an answer, proof that something is being done to fix this... this needs to be resolved and not just passed to the next department

regards konradt