Poor Shocking Service Untrained Inadequate Staff

Good day

I need someone senior to contact me immediately.

My internet went down yesterday 9 February 2023 at 12.00 midday.

I logged a call with your offices.

I have called Vodacom 4 times.

I spoke Nolwazi this afternoon who told me that she noticed I was not getting the correct internet speed and that she would rectify this. She did not tell me that by doing this I would have to sign a new quotation. Another delay!

She put me through to the Technical Department and I spoke to Tandla who said she would send me the quote via email. I never receive the quote I gave her 2 email addresses. When she sent it from her personal email I received it and noticed that the contact number to receive the pin activation was an incorrect number, not my cellphone number. I told her this. She kept me holding for a long time and told me no one at Vodacom is willing to assist because it is not their order. She said I must print out the quote and sign it. I told her I could not as I don't have internet. She said I'm must get in my car and go and print the quote out. I told her I will not. She then told me well I cannot help you. I asked to speak to the Director she told me I cannot give you that information. I told her put me back to Nolwazi she said she could not.

Why am I being inconvenienced this way since you cut my fibre? I need my fibre on immediately i cannot work. This experience has been the worst I have received.

The second time I have had such a bad experience with your establishment. No one knows what is going on there. They cut the fibre when they feel like it. They cannot even get the basics right. My mobile number is wrong whose fault is that? See attached screen shot!

Please can someone with authority call me. I have zero internet and nothing is being done about it.

Totally and utterly disguisted how dare you!

The last time someone decided to cancel my fibre with a bulk cancellation and I had such a lot of trouble trying to get my fibre up and running.

DD Maritz