1 reviews | Active since Jul 2016

06 Jul 2016, 19:51

Poor sevice from vodacom.

<p>I am highly disapointed in the service I am getting from VODACOM. I had a contract for R120 a momth but it was telephonically arranged with my husband who is the owner of the contract to upgrade to R343 a month and I was unaware. The stop order was continually dishonored because I did not leave enough in the bank. Then the phonwas turned off. I paid the arrears and informed Tiaan Liebenberg at the Notthern Cape Mall in Kimberley. He emailed a reinstatement form thru on 4 June 2016 Service requeat no EC-041S-2QNEA3. The case was assigjned to Eunice Molia. After 5 visits to the branch and 5 subsequent emails I have to date not been reinstated or given a reason why not . month later.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 04:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,