JE
JACKIE E
1 reviews | Active since Oct 2012
12 Dec 2017, 14:52
poor sevice
Since this afternoon 1.30pm till 2.45pm I have been trying to get hold of the upgrade department, all you get told we transferring you to the next available consultant, and that were it end. This is PATHETIC to say the least, So if you can't get hold of someone how are suppose to get anything done.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2017, 14:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2017, 14:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2017, 09:38Dear Jackie,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our telephone conversation, you have confirmed that you managed to process your upgrade.
Have a Lovely Festive Season.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Vodacom's reply13 Dec 2017, 09:38
Official
Dear Jackie,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our telephone conversation, you have confirmed that you managed to process your upgrade.
Have a Lovely Festive Season.
Regards,
Vodacom Consumer Website Team
HS
Best regards,